Once you reach on your time (45 minutes prior to the session) there will be a waiting lounge with a welcome drink waiting for you. The customer will be signing at the reception, and will have a safety briefing prior to the session.
Kindly note that once a seat purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizers themselves, for reasons such as bad weather, etc. The table will take off as per schedule.
The experience will only be cancelled if there are major occurrences such as natural disasters, bad weather, etc. In such cases, a full refund on credit/debit card for people who purchased the weather insurance and a voucher with the same value will be issued to the people who did not purchase the weather insurance to be used in Punta Cana within the current event duration.
Each flight has a duration approximately 60 minutes. On top of this time we ask our clients to be 45min prior to the dinner so they can register properly. Failure to reach on time will deem your admission as forfeited with no refunds given.
Dinner in the Sky is not age restricted, in order to secure you safely in your seat, you must reach the minimum height of 1.3m. Children who do meet the height requirement must be accompanied by a parent or guardian.
Experience is possible for wheelchair users and people with mild disabilities. But please write to us advance BEFORE purchasing your seat with a detailed explanation on your condition for our safety officer to elevate and advise accordingly.
Please inquire about our vegetarian menu and report any food allergies in advance.
Guests who appear to be intoxicated will not be permitted to board the Dinner in the Sky restaurant due to safety reasons.
Unaccompanied children will not be permitted to participate.
Please arrive at least 45 minutes before the indicated time of your lift. Each lift lasts an hour.
If you arrive late, your reservation will be canceled with no refund.
Don't forget to take your booking confirmation with you.
Weather appropriate clothing and wear shoes that fasten securely to your feet.
Please remember that the wind at the height of 45m is slightly stronger.
You're allowed to bring with you phones and cameras, but be careful and secure them
because we won't be responsible if they fall.
The organizers have the right to delay the flight of the table (at the discretion of the
organizers but with a maximum delay of 90 minutes) to wait for the rain
it stops. If the rain still does not stop during or after this time, the
Dinner experience will be canceled or rescheduled and the refund policy will be
● For people who have weather insurance: a refund will apply
Complete to your account within a maximum period of 21 days.
● For people who do not have weather insurance: a coupon will be issued with
the same value to be used in the current duration of the event.
Yes, strong wind or lightning will affect our events. We monitor the weather conditions in
the week leading up to t¡your event, and if they prove to be too bad to operate on your
desired date, we will inform you usually 48hrs ahead.
Lifts will be made and meals served during rainy weather conditions.
Lifts will be delayed or canceled in case of wind stronger than 35km/hr and/or
Lifts can be canceled or delayed shortly before your scheduled lift time due to weather
Cancellation of the dining experience is 100% non.refundable. Late arrivals or not showing are also 100% non-refundable. Guests must arrive 45 minutes in advance to prepare for the lift. For the experience of our other guests, we will not delay or bring the lift back to the ground for guests who arrive late. We will not accept any individuals that appear to be under the influence of drugs or alcohol. No refunds provided.
Washroom facilities will be provided on the ground and we recommend that you go
before getting on the platform.
All guests are recommended to use the restroom prior to taking their seats. However, if
there is an emergency and you need to use the restroom during your flight, the platform
table will be lowered, but you will not be able to continue flight session.